Two-Factor Authentication (2FA)
Netcoins enhances user security with Two-Factor Authentication, requiring two different proofs on login:
- Your password
- A unique verification code from an authentication app like Google Authenticator
This extra layer guards against unauthorized access even if your password is compromised.
To enable 2FA:
- Log in and navigate to
Settings > Two Factor Authentication. - Scan the QR code in your authenticator app.
- Enter the generated code to link your account.
Once set, every login requires your password and the current 2FA code.
Custody & Cold Storage
Netcoins partners with industry leaders like BitGo and Fireblocks to secure client assets using:
- Cold Storage: Offline, air-gapped wallets protecting the bulk of funds from cyberattacks.
- Hot Wallets: A minimal balance on online wallets enables efficient trading.
- Multi-signature Authentication: Multiple approvals required to access funds, adding protection.
This custody model combines security, operational efficiency, and insurance coverage of $100 million per wallet, giving peace of mind for users.
Login Best Practices
- Create a unique, complex password.
- Always have your 2FA device with you while logging in.
- Use app-based 2FA rather than SMS to avoid SIM swap risks.
- Be cautious of phishing attempts and verify URLs before logging in.
- Keep your recovery methods secure and offline.
- Log out of sessions when using public or shared devices.
Following these robust practices significantly elevate your account security.
Compliance & Trust
Netcoins is a registered Canadian crypto platform regulated by FINTRAC, adhering strictly to:
- Anti-Money Laundering (AML) regulations
- Know Your Customer (KYC) protocols
- System and Organizational Controls (SOC) 2 Type 2 audits
Additionally, their new Trust Center provides transparency about their security, compliance measures, and audits.
Operating under these highest standards fosters user confidence and protects funds.
Customer Support & Resources
Netcoins offers comprehensive support including:
- 24/7 helpdesk via email and phone
- Extensive FAQs and help articles
- Live chat for real-time assistance
- Educational blog content on security and crypto trading
For immediate security concerns, contact support directly through the official contact page.